Privacy Notice
This notice explains how SAE Services UK Limited collects and uses personal information when you browse this website, submit a booking, communicate with us, receive a service, make a payment, or raise a complaint.
Information we collect
We may collect your name, email address, telephone number, service address, postcode, requested service, availability, booking notes, correspondence, payment and invoice records, consent choices, complaint information, and limited technical security data such as IP and browser hashes, timestamps and rate-limit records.
Why we use it
We use personal information to take steps at your request before entering a contract, perform and manage confirmed services, communicate booking decisions, issue invoices and receipts, process or reconcile payments and refunds, prevent abuse and fraud, maintain security, respond to complaints, establish or defend legal claims, and comply with accounting, tax and other legal obligations.
Lawful bases
Depending on the activity, our lawful bases are contract or pre-contract steps, legal obligation, legitimate interests in operating and protecting the service, and consent for optional marketing or non-essential technologies. You may withdraw consent without affecting earlier lawful processing.
Sharing and processors
We may use carefully selected hosting, email, database, IT support, payment, accounting and professional-adviser providers. We disclose only what is reasonably necessary. We do not sell personal information.
Retention
Unsuccessful or abandoned requests are kept only as long as reasonably necessary for security, dispute handling and administration. Confirmed booking, invoice, payment and accounting records may be retained for up to 7 years, or longer where law, litigation, insurance or regulatory requirements reasonably require it. Data is then securely deleted or anonymised.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Contact info@sae-services.co.uk. You may also complain to the UK Information Commissioner’s Office.
Security and accuracy
We use practical technical and organisational safeguards, but no internet service can guarantee absolute security. Please provide accurate information and contact us promptly if it changes.